IS DESCALING A COFFEE MACHINE THE SAME AS CLEANING IT?

No, descaling and cleaning a coffee machine are two different processes. All coffee machines should be periodically cleaned, whereas those living in soft water areas may have to infrequently descale if at all. 

We have two products for these different tasks, a coffee machine cleaner and a descaling product. Cleaning a coffee machine properly will involve a number of additional steps, not just running the cleaning formular through your appliance. Your user manual will cover these in detail. Check also our Frequently Asked Questions on descailing and cleaning.